TERMS OF SALE

PAYMENT SOLUTIONS

It is easy and safe to shop in the online store. You can choose between using credit cards, PayPal, ApplePay, GooglePay and Vipps as payment solutions. You can find information about PayPal here.

THE AGREEMENT

1. The parties
Seller is: Helene Jellestad - Room & Wall Art
Contact address: Bogstadveien 15B, 0355 Oslo
Email: contac@roomandwallart.com
Phone: (+47) 45 000 630
Organization number: 920.519.512
Customer is: The person or business that places an order in the online store.

2. Scope
These terms of sale apply to all art prints and photo motifs offered in the online store. All products are printed in limited editions and made to order according to the customer's choice of motif, size and format.

3. Product information
The seller strives for correct and up-to-date information. Illustrations on the website may differ slightly from the actual product due to screen settings, material selection or production method. Such deviations are not considered defects.

4. Price, fees and payment
All prices are stated in NOK.
Works of art are not subject to VAT.
The price includes an art fee of 5%.
All fees for which the seller is responsible are included in the product price.
Payment is made upon ordering. Once payment has been registered, the agreement is binding.

5. Customs and imports
For customers outside Norway: The customer is responsible for customs clearance, import duties, VAT and any local fees in the recipient country. The seller has no role in the customs clearance process and is not aware of the individual country's rules, rates or procedures. Any costs related to import are in addition to the product price and are handled by the customer.

6. Production, delivery and insurance
All products are printed upon order and have individual production times.
Production starts immediately after payment is registered and received in the online store.
Expected delivery time is 4–6 weeks.

Delivery is made exclusively to the address provided by the customer when ordering. The customer is responsible for being available to receive the goods at the time specified by the carrier.

All art prints are shipped with transport insurance ordered by the seller. The insurance covers damage that occurs during transport until delivery to the address specified by the customer. The risk for the goods is transferred to the customer when the carrier has attempted delivery to the specified address.

The insurance does not cover damage or loss that occurs if the customer is not available for receipt, or if the goods cannot be delivered to the address due to circumstances on the customer's side.
The seller does not offer delivery to alternative delivery points, post offices, parcel boxes or similar, as the products are of high value and require personal receipt.

Delays due to circumstances beyond the seller's control do not provide grounds for cancellation unless the purpose of the purchase is significantly impaired, cf. Section 26 of the Norwegian Purchase Act.

7. Right of withdrawal
7.1 Manufactured products – no right of withdrawal
All products are printed in limited editions according to the customer's choice of motif, size and format. The right of withdrawal therefore does not apply, cf. the Right of Withdrawal Act § 22(e).

7.2 Standard products
The online store does not offer any standard products that are covered by the right of withdrawal.

8. Cancellation and changes
Cancellations cannot be made after production has begun. Changes after ordering must be approved by the seller and may result in changes to the price and delivery time.

9. Complaints
9.1 Damage and errors upon receipt
Visible damage, transport damage or delivery errors must be reported within 7 days of receipt. Complaints must be documented with photos.

9.2 Manufacturing defects
In the event of a manufacturing defect, the customer must report the matter within 7 days of receipt. The image must be returned to the seller within 7 days of the complaint being reported. Once the seller has received the item and confirmed the manufacturing defect, a similar item without manufacturing defects will be sent to the customer as soon as possible.

9.3 Wrong item sent
Defective items must be reported within 7 days of receipt. The item must be returned within 7 days. Once the seller has received the item and confirmed the defect, the correct item will be shipped to the customer as soon as possible.

9.4 Other deficiencies
For other defects, the complaint deadlines according to the Consumer Purchase Act apply. Subjective assessments of artistic expression, color perception or motif selection are not considered defects.

10. Limitation of Liability
The seller is not liable for indirect losses. The seller's liability is limited to the purchase price of the product.

11. Copyright
All artwork and image motifs are protected by copyright. The customer receives a limited right to use the physical product. Commercial use, copying, digital distribution or reproduction is not permitted without the written consent of the seller.

12. Dispute Resolution
Disputes are sought to be resolved amicably. If this is not successful, the matter may be brought before the Conciliation Council or ordinary court. Norwegian law applies.13. Acceptance of terms of sale
By making the purchase, the customer confirms that these terms of sale have been read, understood and accepted.